Terms of Service — Sherlock Research

These Terms of Service ("Terms") govern your access to and use of sherlockreports.com and the reports, subscriptions, and services offered by Sherlock Research ("we," "us," or "our"). By using the site or purchasing a report, you agree to these Terms.

1. Reports & licensing

What you're buying

Each Sherlock report is a digital PDF (or related deliverable) containing market intelligence research. Reports are licensed, not sold — you do not own the underlying copyright.

Permitted use

Standard Report: licensed for use within a single business or operating company. Internal sharing within that business is permitted.
Quarterly + Coaching: includes team sharing within one operating company plus four 1:1 calls per year.
All-Access Pass: licensed for use across a single team or investment portfolio.

Not permitted

Redistributing, reselling, or publicly posting Sherlock reports
Using reports as the basis for a competing market-research product
Removing or obscuring our copyright, branding, or methodology attribution

For agency, franchise, or enterprise distribution, contact us about an extended license.

2. Refunds — the 30-day "made a better decision" guarantee

If a report doesn't give you at least one insight you can act on, email us within 30 days of purchase and we'll refund the full amount. After 30 days, all sales are final.

3. Payment & subscriptions

One-time purchases are billed securely through Payhip checkout. For available reports, your Payhip receipt includes the download link. Presell or planned-report requests will state their delivery status before purchase or submission.
Quarterly + Coaching is billed annually. You may cancel before the next renewal to avoid further charges; partial refunds are not provided for mid-term cancellations beyond the 30-day window.
Failed payments may suspend access to ongoing services until resolved.

4. Accuracy & disclaimers

Sherlock reports combine national datasets, public benchmarks, operator interviews, customer research, local market signals, and city-level cuts where available. We work hard to produce accurate, useful intelligence, but no research is perfect. Reports are decision-support tools, not investment advice, financial advice, or guarantees of future results.

You are responsible for your own business decisions. Sherlock Research is not liable for outcomes resulting from your use of the reports.

5. Intellectual property

All content on this site and in our reports — including text, charts, structure, branding, and methodology — is the property of Sherlock Research or licensed contributors. You receive a limited license to use the content as described in Section 1.

6. Limitation of liability

To the maximum extent permitted by law, Sherlock Research's total liability for any claim arising from your use of the site or reports is limited to the amount you paid for the relevant report in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

7. Termination

We may suspend or terminate access if you violate these Terms, particularly the licensing restrictions in Section 1. You may stop using the site or cancel subscriptions at any time.

8. Governing law

These Terms are governed by the laws of the State of Massachusetts, USA. Any disputes will be resolved in the state or federal courts located in Massachusetts.

9. Changes to these Terms

We may update these Terms occasionally. Material changes will be announced on this page and, where appropriate, via email to active customers. Continued use after changes means you accept the updated Terms.

10. Contact

Questions about these Terms? Email hello@sherlockreports.com.